Practical details

Course duration: 1 day

​Teaching language: English

Package: training session, lunch, printed material, PDF presentations, a certificate of completion, and unlimited contact with the lecturer after the training for advice.

Open Enrolment

Upcoming sessions:

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Discounts

• Book any two trainings simultaneously for a total discount of 10%, 3 trainings simultaneously for a total discount of 15%. Click here to see the other training offerings.
  
• ​Group bookings: 2 people (-5%), 3 people (-10%), 4 or more persons (-15%)
  
• Both discounts can be combined
  

How to register & cancellation policy

To participate at one or more of our trainings, please e-mail our program manager: olga.simakovich@ahead-education.eu indicating which training(s) and date(s) you or other participants wish to attend. We will contact you back in order to have the necessary information to make a reservation and issue an invoice. After registration, it is possible to cancel before the training date, a full refund would be issued.
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In-company solution

All our courses are available in in-company format, anywhere in the world, with up to 15 attendees. Our in-company trainings are customized together with your company, in order to reflect the specific situation, needs, industry, and maximize the benefit of your employees. Our daily price range is between €1,500 and €2,250 depending on your company location, further discounts are possible. If interested, please send an e-mail to our program manager: olga.simakovich@ahead-education.eu or call us on +32 2 450 71 22.​​​​​

Key benefits

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• Change your mindset to customer satisfaction
• Understand hidden and indirect costs of quality
  
• Utilize established tools to sustain and improve quality
• Learn the methods for designing business processes and the importance of documentation
  
• Apply a quality management approach in your team or organization
• Be acquainted with the key quality-related ISO standards
  
• Understand the importance of supplier quality management

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Who should attend

Any employee wishing to understand the importance of high quality work. This course is not restricted to professionals in the quality field, every working person must think from a quality perspective in every task that is done.

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Our methodology

• Our trainings balance between solid academic information and practical real-life situations
• We will look at different company sizes of different sectors
• We encourage open discussion and contribution, every discussion opens room for learning for the attendee and the trainer alike
• Copies (hard & soft) are shared with the attendees for later review​
• ​Our lecturer is fully available through e-mail or phone for further assistance or coaching after the training​

I had no backgrounds at all in finance and this weekend gave me the opportunity to have a large and intense overview of what is finance.

The two-day course 'Finance for Non-financial' by Ahead Education helped me gain more knowledge and insight into finance.

Course content

• Quality-oriented organization
  
• ​ISO 9000 & 9001: Quality management system
  
• ​ISO 9004 & 10002: Sustainability & satisfaction
  
• ​​Process design and documentation
  
• Tools and techniques in quality management
  
• Total cost of quality: direct & indirect
  
• Root cause investigation and countermeasure
  
• After-sales quality assurance and customer satisfaction
• ​Supply chain quality management
  

About this course

Quality is a key criterion that differentiates a company from its competitors. It is not limited to the conformity of goods and services, but should be seen as a philosophy through an adaptation of a quality management system throughout the organization. Quality management guarantees a transformation in the processes which eventually lead to greater customer satisfaction and loyalty.

​This one-day course provides a thorough introduction to quality management systems and tools, and how they can be implemented to improve supplier, employee and customer relations within a business organization. You will learn how to achieve customer satisfaction with optimized expenses, target on delivering a quality product or service by enhancing your processes.

Excellent content and delivery, friendly atmosphere and engaging learning!

I strongly recommend taking this course for those wishing to learn ISO and quality. Great value for money.

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